What is the biggest thing you hate about car dealerships and the car buying...

[Matt B]

...experience? I'm trying to get a good idea together for a presentation, and I was wondering what things were really the biggest turnoffs about car dealerships. I think I would know of a few, but I'm curious as to what you would have to say.

[star_44]

I hate the fact that they lie to you up front. (from 2 experiences) The best experience is when they are honest and do what ever they can to help you out in buying a new vehicle. I dont like it when they tell me its going one price then call me a day later and it be completely different.

[Larry B]

What I Donnot Like About Car Dealershps Is The Sales Ma Has No Idea What Thet Are Talking About. We Stopped And Looked A Car And We Wanted It In A Certain Color Thesales Man Said We Didnot Need That Color Rhat We Needed The Color On The Lot. He Said We Would Pay More Insurance For The Color We Wanted.
We Went To Another One The Door Was Locked We Ask Him Why He Said It Had Better Be. We Ask About The Milage He Didnot Have A Clue. If You Are Going To Sell Them Know About Them!!!!!!!!!!!

[metallic moment]

Car dealerships are a total nightmare. The competition is so fierce you can cut it with a knife and the poor would-be car buyer feels like they are in a war zone and in actuality they are. The sales people do not want to see you happy because they are a bunch of miserable, ignorant, greedy, money-mongering jerks and most of the time they know absolutely nothing about the vehicles they are selling. If you ask them any pertinent questions, they do not know and they disappear to find out and by that time you are outta there.

I would like to be able to go into a place where there is no one on commission but just well-educated, well-informed individuals who are employed for their knowledge of the product and who truly like working with people and will make your new car-buying experience a pleasant, enjoyable experience that doesn't take all morning or all afternoon or in some cases all day.

I refuse to buy a new car in that atmosphere. If it does not change, no one will be buying no matter how good the Cash for clunker's program gets.

Take the commissioned sales out of the car dealerships so that prospective buyers can be treated with the respect they deserve. It's a win-win situation: Car sales would go up because the prices would come down and people would be treated with respect they deserve.

[mccoyblues]

The thing I hate the most is the price negotions. Some dealers just can't or won't negotiate in a straight forward process. They all have this little game they play to make you think they are working a deal for you but in reality what they are doing is stalling you to the point of frustration so you'll sign almost anything they hand you at the end of the day.

Some dealers have a real hard time responding to any question with a direct answer. They always dance around the facts and give you bits and pieces of the information you want, never once landing on the actual truthful complete answer. It's almost like interviewing a politician. They are afraid to devulge any actual facts and always seem to circle the answer never quite landing on it.

[Josh]

The thing I hate about the whole buying process is when the buyer lies to the salesman. If you were on the other side of the desk you would understand. Next time you buy a car just tell the salesperson nicely that you want a good deal. Ask to see the invoice and the program sheets. or check edmunds before you go. Pay invoice or a hundred dollars over invoice. That is fair. When we sell a vehicle at invoice we only make a couple of hundred dollars honestly. I can say about our dealership I share the same concerns as you do. Our goal is to get you in and out of the finance dept. as FAST as we can. Our employers pay us on CSI customer satisfaction index. We also get paid on volume not gross profit. Not every dealership is like ours. There is bad in everyone. There are some good dealers out there.

[Antigo]

Its a shame that you are not down South cos you would have Amethyst who are superb or you would have SEAT Cheshunt where I got my car from......Dont know of any up North but one of the other guys might

Good luck.

Si
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[AutoLiving]

That they always want to talk what payment you are comfortable with opposed to the cost of the vehicle. It should be negotiate the true cost, then we figure out the payment from there or you risk paying to much.